As older buses are being replaced by modern, low-floor models with ramps, level access, exit steps and grip handrails, they are becoming more accessible for older and disabled people.
Unfortunately, many coaches used for scheduled services are still not very accessible. They often have several steep steps up from the entrance door and will not carry powered wheelchairs or scooters. National Express services take folding manual wheelchairs in the luggage compartment, but they normally require seven days notice.
Preparing for bus and coach travel
Apart from wheelchair access, there are other points you should consider when travelling by coach.
- Check that stations – and any other stops along the way – are accessible.
- For longer journeys, check if there is a toilet on board and whether the driver makes any ‘comfort stops' along the way.
- You should always carry medication, food, money and valuables with you on the coach and not in the luggage hold.
- When you book coach tickets, ask if you can reserve special seats with more legroom.
Help from drivers and other staff
Bus and coach drivers are required by law to assist disabled people in getting on and off the bus or coach. This does not extend to physically lifting passengers or heavy mobility equipment. If you need help to get on and off a coach, you should ask for this when you book your ticket.
East Sussex County Council