Care homes

If you can no longer manage in your own home, moving into a residential, nursing or specialist home might be a good option for you. Care homes can be your long term home, or somewhere you stay for a few days or weeks (on a regular or one-off basis).

Types of care homes

Care homes offer a variety of different services. You have the right to select your own, as long as it meets your individual needs. So, if you need nursing care or have a specific disability or condition, you may need to move into one that provides specialist support.

Residential care homes

In residential homes you have your own bedroom, sometimes with a private bathroom, but share communal facilities with other people. They provide regular meals, personal care such as bathing as well as emotional support.

Nursing care homes

If you need nursing care on a more frequent basis because of a disability, injury or illness, a nursing home might be more suitable. The services they offer are the same as residential homes, but a qualified nurse is also on duty 24 hours a day.

Specialist care homes

If you have a disability, long-term illness or mental health condition, you might choose to go into a care home that includes specially trained staff or adapted facilities. Examples of specialist care homes include Parkinson's disease care, Huntington's disease care, palliative (end-of-life) or hospice care, dementia care, learning disability care.

Hospices

Run by doctors, nurses, social workers and counsellors, hospices specialise in palliative care, which aims to make the end of a person's life as comfortable as possible and relieve symptoms when a cure is not possible. There is no charge for hospice care, but you must be referred by your GP, hospital doctor or district nurse.

Fact sheet

Arranging and funding life in a care home (Adobe PDF)

Making a complaint about a care home

If you have a complaint about a care home, the first thing you should do is tell the manager or another senior staff member and ask for a copy of their complaints procedure. You might want to ask a friend or relative, a voluntary organisation like the Citizens Advice Bureau or a charity to help make your complaint.

If you're unsatisfied with the way the centre deals with your complaint, you can contact the Local Government Ombudsman (LGO). In most cases the LGO will only consider a complaint once the agency has been given the opportunity to deal with the situation. It's a free service and the LGO's job is to investigate complaints in a fair and independent way.

Care services in East Sussex

East Sussex County Council's directory site, East Sussex 1Space, includes details of care facilities in East Sussex provided by ESCC and by other providers. On the East Sussex 1Space page for a service, the link to the CQC's report includes the name of the provider. See also Services provided by East Sussex County Council.

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