If we have arranged your support, we will send you an invoice showing how much you have to pay us. We will normally send you an invoice every four weeks. We prefer to receive payment by direct debit.
If you have a question about your invoice: please phone the number shown at the top of the invoice.
If you have a question about payment: please contact our Income Collection Service, Serco Solutions
Ways to pay your invoice
There are several ways you can pay. These options will also be shown on the back of your invoice.
By direct debit
A direct debit is an instruction from you to your bank or building society, authorising an organisation to regularly collect payments direct from your account.
The amount taken from your account will be the same as the amount which appears on the invoice. This means that you will only be charged for the service you are getting. You will not be charged if you are not receiving the service.
You can download a Direct Debit form below:
Online
It's quick and easy to pay online and will save you the cost of a stamp.
Sending a cheque by post
Cheques should be made payable to ‘East Sussex County Council'. Please include the payment slip from the bottom of your invoice and send it to:
East Sussex County Council
c/o Serco Solutions
PO Box 2681
Uckfield
TN22 1WT
Through a bank
You can pay your invoice, by cash or cheque, through your bank. Cheques should be made payable to ‘East Sussex County Council'. You need to take with you the payment slip from the bottom of your invoice.
At the Post Office
To make a payment this way, fill in the payment slip and take it, along with the amount due, to any post office. Cheques should be made payable to ‘Post Office Ltd'. Make sure you keep the receipt safely. Please be aware that it can take up to 15 days for your payment to reach us. You will be responsible for meeting any charges the Post Office may make.
Standing order
This is an instruction from you to your bank or building society, authorising them to regularly pay a fixed amount to an organisation. If the amount you owe changes, it is your responsibility to make the change with your bank.
Bank transfer
You can instruct your bank to make a payment to using the East Sussex County Council bank details below:
Sort code: 60-13-09
Account number: 04246004
Please ask your bank to quote your unique customer number, and the relevant invoice number, with your payment.
East Sussex County Council