Adult Social Care information leaflets and factsheets

Our leaflets and factsheets are designed to give you basic information about our core services. They have been approved by the Plain English Campaign for clarity.

The titles and reference numbers are listed below. Just go to our leaflet and factsheet download page to read or print a copy yourself, or quote the reference number to Social Care Direct if you want to be sent a printed version.

These leaflets can also be downloaded on the relevant subject pages across the social care section of this website.

Information leaflets

• IL1 – Who are we and what do we do?
• IL2 – How can we help you?
• IL3 – What do our services cost?
• IL4 – How do I make a comment?

Easy read leaflets

• Are you unhappy about something?
• What do our services cost?
• How can we help you?

Fact sheets

• FS1 – Who qualifies for our services: Eligibility Criteria explained
• FS2 – Advocacy
• FS3 – Protecting your information
• FS4 – The Supporting People Programme
• FS5 – Safeguarding adults: Protecting people from abuse
• FS6 – Useful contacts
• FS7 – Financial assessments for care at home
• FS8 – Financial assessments for residential care
• FS9 – Ways to pay for your care
• FS10 – Direct Payments

Who are they for?

Our leaflets are for anyone interested in the services we provide. You may be applying for services yourself, or arranging services for someone you care for.

If you work for an organisation, you may want to keep copies of these in your leaflet racks for your customers.

When are they updated?

To make sure that we keep you informed of our services, we aim to update these leaflets every year, usually around spring.

The leaflets and factsheets were last updated in May 2009.

Can I get them in other formats or languages?

We want our leaflets and factsheets to be accessible to everyone. You can get all of them in the following formats:

• MP3 audio file
• audio tape
• CD
• large print
• braille.

See below for how to get copies.

For copies in other languages please read about our Translation service.

How can I get copies?

You can get printed copies of our leaflets and factsheets by contacting Social Care Direct, or completing our information leaflet order form if you want more than one copy.

Make sure you let us know:

• who you are and where you would like them delivered
• how many copies you want and in what format
• the title and reference number of the leaflets or factsheets you want.

To print a copy yourself, go to our leaflet and factsheet download page.