Comments, compliments and complaints about adult social care
We have high standards for our services and are committed to providing good quality services that, as far as possible, meet the needs of all the people who use these services.
If you have any comments or complaints, we want to hear them. Using this procedure, we aim to sort out any problems as quickly as possible and learn from them. We are always looking at ways of improving services. Your views give us valuable information about our services and how we provide them.
Making a complaint
First, you should contact the person or team who has been involved with the situation that you want to complain about. Or, if you would prefer, you can contact the Adult Social Care Complaints Unit:
Complaints Officers
Adult Social Care
County Hall
PO Box 5
St Anne's Crescent
Lewes BN7 1SW
Tel: 01273 481242 (The line is open from 8.30am to 5pm, Monday to Thursday, and from 8.30am to 4.30pm on Fridays.)
Fax: 01273 481331
Email: asccommentscomplaints@eastsussex.gov.uk
Minicom: 01273 481600
Textphone – Adult Social Care: 07797 877777
Textphone – Children’s Services: 07797 878888
For more information about how to complain about Adult Social Care services, please see our leaflet IL03(asc) – Comments, compliments and complaints.
Online enquiries
Use our online enquiry form to make any enquiries about Adult social care. Our trained staff will normally reply within one working day.
Comments
Customer care is very important to us and we will listen carefully to all comments and learn from them. We aim to continuously improve our activities and are always trying hard to find better ways of doing things. If you would like to become more involved in how we develop our services please refer to our section on involving you in the partnership working section on this website.
Compliments
If you are pleased with our services and you think they have made a difference, we want you to tell us. We publish details of compliments as well as complaints in order to present a more balanced picture of how we work. You can pass compliments on to staff who you have direct contact with or to their managers
