Social care for adults is changing
Under a new national system known as Self Directed Support, you can choose to get social care and support to meet your needs in a variety of ways to suit you – you can choose the kind of help you receive, and who you get it from.
This means that your support will be more flexible and responsive. You can use different businesses and services in your local area, to help you live as independently as possible for a long as possible, in your own home.
To make the most of this opportunity you'll need more information and advice, so you can make the best choices about your care and support.
How does this scheme help?
The Support With Confidence scheme provides a list of providers of care and support services who have been successfully approved, and undergone the appropriate training and background checks.
The scheme will help you to select care and support providers and Personal Assistants you can have confidence in, on grounds of quality and safety.
The Support With Confidence scheme is run by East Sussex County Council Trading Standards and Adult Social Care.
How does it work?
We make checks on each provider's background, their qualifications and experience, customer service and compliance with legal standards.
Approved scheme members are vetted and trained before they join. They agree to:
- ensure that they and their staff are properly trained for their work
- respond promptly and appropriately to customer complaints
- criminal records checks and clearance
- provide references as part of their application
- undertake any appropriate training.
For full details see our page:
Monitoring and feedback
Trading Standards and Adult Social Care will monitor scheme members once approved.
A key part of this monitoring is through the feedback you give us, so please complete the feedback form below to tell us what you thought of the service you received from scheme members.
Who can take part?
We are inviting applications from individuals and providers of care and support services delivered in the home or community. This can include:
- Personal Assistants (where people use their social care funding or their own money to engage people to support them)
- cleaning and housework
- shopping services
- meal preparation or cooking in the home
- meal services
- daytime opportunities, such as leisure and recreational activities
- community and mobility equipment and adaptation services
- home repair and maintenance
- gardening
- taxi or transport services
- pet services
- Independent Support Planners and Brokers (people who can help you plan, find and arrange your support)
- any other care and support service provided in the home or community.
See also:
East Sussex County Council