How to contact Adult Social Care
Call our contact centre: telephone 0345 60 80 191
Lines are open Monday to Thursday 8.30am to 5pm, and Fridays 8.30am to 4.30pm.
Our Adult Social Care contact centre is called Social Care Direct. It is staffed by council employees and provides a single point of contact across East Sussex for adult social care services.
Or you can email, write or fax:
Please note - due to the high call volumes there may be times when it is difficult to get through to us. Please feel free to use the voicemail option and we will ensure we respond within one working day.
For out of hours emergencies
Call the Emergency duty team on 01323 636399 – Monday to Friday, 5pm to 8.30am, all weekends and bank holidays.
For an assessment of needs
Please complete the application form:
Before completing the form, we recommend you read about applying for services and the assessment process.
How can Social Care Direct help?
Adult Social Care Direct provides help for adults who find it difficult to manage daily tasks in the home. Carers should also use this service.
Our staff at the Social Care Direct contact centre can:
- provide information or leaflets
- take applications so our specialist workers can assess what services you may need
- point you to other social care agencies, and
- put existing customers in touch with their worker.
For a complete list of who can benefit from this service and the types of help available, please see our page on services for adults and their carers.
