Telecare – help and support whenever you need it
Telecare is the new name for more advanced community alarm services. Just like the community alarm, Telecare plugs into your telephone line and links to sensors that can detect things like:
- fires and smoke
- extremes of heat
- carbon monoxide and natural gas
- flooding
- bogus callers
- falls
- wandering.
If you have a problem a call will go through to the Telecare centre which offers a 24 hours a day, 7 days a week service. They will offer you advice and support and call for help depending on what you need.
Who can benefit from Telecare?
Telecare can provide help for people:
- over 65
- with memory problems
- suffering from dementia
- with learning disabilities
- with physical disabilities or sensory problems
- with short-term illness or vulnerability
- with long term conditions such as epilepsy or heart disease
- living alone and needing reassurance
- at risk of falling
- returning home from hospital.
How much will I have to pay?
You may have to pay for some elements of the equipment or service. This will be based on your current financial situation. We will tell you how much you may have to pay as part of the normal assessment process. See paying for community alarms.
Who do I contact?
For further information please contact Social Care Direct.
