Making a complaint against a residential home
How to make a complaint?
If you are concerned about the care that you, a friend or a relative are receiving in a residential home, you should speak to the manager of the home about your concerns.
If you want to make a formal complaint, you should ask to see the complaints procedure. All residential homes are required to have a complaints procedure which is available to residents and prospective residents.
Who should I speak to?
If you are making a formal complaint, Needs assessment you should contact the registered owners of the residential home initially. They have a duty to respond to any complaints made.
What can Adult social care do?
If Adult Social Care has arranged a place for you in a residential home, and they have a contract with the home you can contact us for assistance and advice. If you are not sure if we have a contract with the home, speak to the manager of your care home.
In some cases the Adult social care complaints procedure may be initiated.
Can the Commission for Social Care Inspection help me?
The Commission for Social Care Inspection (CSCI) is a government agency which inspects all residential homes twice a year.
If you have a complaint against a social care organisation or Adult Social Care, you can contact your local CSCI at the following address.
Commission for Social Care Inspection
The Oast
Hermitage Court
Hermitage Lane
Maidstone
ME19 9NT
Tel: 01622 724950
