Adult Social Care information leaflets and factsheets

These are designed to provide basic information about our main services. They have been approved by the Plain English Campaign for clarity.

If you work for an organisation, you may want to keep copies of these in your leaflet racks for your customers.

Getting copies of our public leaflets

For multiple copies, please complete our order form. Alternatively, contact us direct:

• Information leaflet order form (Word, 210KB)
• Contact Adult Social Care

Information leaflets

• IL1 – Who are we and how can we help you?
• IL2 – What do our services cost?
• IL3 – How to make a comment, complaint or compliment

Easy read leaflets

• How can we help you? (Easy read IL1)
• What do our services cost? (Easy read IL2)
• Are you unhappy about something? (Easy read IL3)

Factsheets

The Adult Social Care (ASC) factsheets give further detail on information presented in our main information leaflets. They are regularly updated so please check back to make sure you've got the most up-to-date version.

• FS1 – Who qualifies for our services: Eligibility Criteria explained
• FS2 – Independent Advocacy – Someone to speak up for you
• FS3 – Your information and how we use it – our guarantee about your social care record
• FS4 – The Supporting People Programme
• FS5 – Safeguarding adults: Protecting adults from abuse
• FS6 – Useful contacts
• FS7 – Financial assessments for care at home
• FS8 – Financial assessments for residential care
• FS9 – Ways to pay for your care
• FS10 – Direct Payments
• FS11 – Help with housework or shopping services – a practical guide
• FS12 – Self-directed support – seven easy stages
• FS13 – Travel and transport: a practical guide

Information leaflets for carers

• Do you look after someone?

When are they updated?

To make sure that we keep you informed of our services, we aim to update these leaflets every year, usually around spring.

The leaflets and factsheets were last updated in May 2011.

Can I get them in other formats or languages?

We want our leaflets and factsheets to be accessible to everyone. You can get all of them in the following formats:

• audio online – Audioboo website
• audio tape
• CD
• large print
• braille.

For copies in other languages please read about our Translation service.