Contact Adult Social Care or apply for an assessment

Apply online for an assessment

Anyone can use this form to ask for an assessment of social care needs. You can do this for yourself or on behalf of someone you know. This form can also be used by professionals such as care workers or doctors.

We will respond to your request within three working days.

Call our contact centre: telephone 0345 60 80 191

Lines are open Monday to Thursday 8.30am to 5pm, and Fridays 8.30am to 4.30pm.

Our Adult Social Care contact centre is called Adult Social Care Direct. It is staffed by council employees and provides a single point of contact across East Sussex for adult social care services.

Or you can email, write or fax:

Please note - due to the high call volumes there may be times when it is difficult to get through to us. Please feel free to use the voicemail option and we will ensure we respond within one working day.

Out of hours emergencies

How can Adult Social Care Direct help?

Adult Social Care Direct provides help for adults who find it difficult to manage daily tasks in the home. Carers should also use this service.

Our staff at the Adult Social Care Direct contact centre can:

  • provide information or leaflets
  • take applications so our specialist workers can assess what services you may need
  • point you to other social care agencies, and
  • put existing customers in touch with their worker.

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