Comments, compliments or complaints about Adult Social Care
We have high standards and want to provide quality services that meet the needs of all the people who use them. Your views give us valuable information about our services and if you've any comments, compliments or complaints, we'd like to hear from you.
Making a complaint about our services
If you have a complaint about any adult social care services, please contact our complaints team who will be happy to advise on the procedure.
You can contact the complaints team on 01273 481242 or by emailing asccommentscomplaints@eastsussex.gov.uk
Other ways to contact us – enquiries and comments
If you have an enquiry, comment or compliment about our services, please use our online questions and comments form.
Your views and what we've done
To see how we've responded to your comments, please read our annual report.
Complaints about other social care, healthcare or partner agencies
Partner agencies
We work in partnership with a wide range of other agencies such as health services, police, voluntary organisations, or independent social care services.
If the issue you raise relates to one of our partners, we will give you information about how to contact them.
The Care Quality Commission (CQC)
The CQC is now responsible for the registration and inspection of the following services:
- care homes, including homes with nursing care
- domiciliary care agencies (home care agencies)
- independent health care establishments
- Adult Placement Scheme for placing vulnerable adults with carers.
We will contact the CQC with your permission if your complaint is about any of the above services. Or you can contact them yourself:
East Sussex County Council