Potholes happen when roads freeze and thaw repeatedly, causing the surface to break up. They appear more frequently in late winter and early spring.
So far this year, we have fixed 59,152 potholes in East Sussex (as of 8th November 2013).
How to report a pothole
You can report a pothole using our online reporting system or by calling our Highways Contact Centre.
What we need to know
When reporting a pothole please be as detailed as you can in your description. Let us know:
- Location of the pothole (road name, town, nearby landmarks or house numbers)
- Size of the pothole. How big and deep is it, e.g. golf ball, tennis ball or football sized (please only measure if safe to do so)
- Your contact details – in case we can't find the pothole and need more information.
If you spot a dangerous pothole that could cause immediate risk to public safety, speak to our Highways Contact Centre.
What we do
We have 12 Highway Stewards who will inspect all roads in East Sussex on either a monthly, three-monthly, six-monthly or yearly basis, depending on the location of the road.
We need residents to report potholes to us as they may not be inspected until the yearly inspections.
Once a pothole is reported to us we will schedule it to be fixed. We give priority to larger potholes:
- 100mm deep and more than 300mm in diameter or more will be made safe within two hours
- 40mm to 100mm deep and more than 300mm in diameter will be made safe within five days
- Less than 100mm will be fixed within six months.
We will aim to fix these potholes when a team is in the area, depending on the location of the pothole. Some potholes can be harder to fix because of their location e.g. a busy A-road on a junction may need to be fixed at night or under a road closure.