Contact us

Who do I contact about my pension?

Most general questions about the Local Government Pension Scheme (LGPS) in East Sussex can be answered in the Employee guide or in the shorter Summary guide.

If, having read the employee guide, you need further help please contact Serco. They are contracted by East Sussex County Council to provide day-to-day administration of the LGPS. (Please note that administration was previously carried out by ITNET plc and this name may still appear on some forms and documents).

ESCC pension scheme administration
Serco
Tribune House
Bellbrook Industrial Estate
Bell Lane
Uckfield TN22 1QL

Tel: 01825 744544
Email: escc.pensions@itnetplc.com

If you are dissatisfied with an aspect of the pensions service provided by Serco, or you are a participating employer and wish to discuss overall policy issues, please contact:

Wendy Neller
Pensions Manager – Operational
East Sussex County Council
County Hall
St Anne's Crescent
Lewes BN7 1SG

Tel: 01273 481904
Email: pensions@eastsussex.gov.uk

How do I make a complaint?

You should start by contacting Serco at the address above to see if they can help you.

If you wish to take a complaint further, please see our Dispute resolution procedure.

The Pensions Ombudsman is appointed by the government to investigate and decide complaints and disputes about the way that pension schemes are run. He is independent and acts as an impartial adjudicator.