Problems with goods, services and businesses

How to make a complaint against a company

Get help with making consumer complaints.

Product safety recalls

Companies may recall products or issue safety warnings if they feel that the public are at risk. The most recent product recalls are shown here and you have the opportunity to search for earlier recalls.

Food alerts

Food hazard warnings and the latest information about withdrawn food products can be found on the Food Standards Agency website.

Doorstep sales

Many people find doorstep sellers intimidating. Find out about your rights if you have bought from a doorstep seller, and how our rapid action team could help if you’re having problems with insistent tradespeople.

Age restricted products and underage sales

Cigarettes, alcohol and knives are just a few of the products that carry age restrictions. Find out how to prevent businesses from selling these products to under-age consumers.