Common consumer problems – latest advice from the Trading Standards Institute

For help from Consumer Direct and Trading Standards and to report a problem, see getting consumer advice and making a complaint.

Problems with goods

Covers a variety of topics including buying online, hiring goods, buying on credit and pricing of goods.

Problems with services

Information about gas and electricity providers, dry cleaners, home shopping and making complaints.

Problems with cars

Dealing with problems with vehicle repairs and used cars, plus advice on buying motorcycles.

Other problems

Topics covered include remortgaging, store cards, homeworking schemes and a guide to credit terminology.