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Trading standards – help and advice for consumers

Have you ever felt conned or ripped off by a business or tradesperson? Getting refunds for faulty items, or trying to find out where your undelivered goods have gone can be frustrating.

This is where Trading standards can help. On these pages you will find information and advice about your consumer rights including how to make complaints, find approved traders and stop unwanted calls and mail.

Getting consumer advice and making a complaint

Getting help from Consumer Direct and advice on making complaints, including reporting underage sales, loan sharks, doorstep selling and how to stop unwanted calls, email and post.

Common problems – latest advice from the Trading Standards Institute

Links to a wide range of Trading standards advice leaflets about handling disputes and information about your consumer rights when purchasing goods, services, cars and other products.

What Trading Standards does

About us and what we can do to help you, and how you can tell us what you think of our services.

Scams, fraud and product alerts

How to recognise and avoid the latest scams, and recent product or food recalls.

Buy With Confidence scheme

Find an approved business in East Sussex.

Neighbourhood help – your local Consumer Champion

You can get advice on consumer issues from trained local volunteers. Could you help? Find out how to join up.

Consumer Support Network for community groups and organisations

How organisations in East Sussex can help provide consumer advice to residents.

Website approved by the Plain English Campaign

East Sussex County Council, County Hall, St Anne's Crescent, Lewes, BN7 1UE. Tel: 0345 60 80 190