Trading standards – help and advice for consumers
Latest: Since 26 May 2008 all businesses now have a duty not to trade unfairly. A new law covers everything from pushy sales tactics and fake closing-down deals, to fortune-tellers. More from the BBC – new Consumer Protection Regulations.
Have you ever felt conned or ripped off by a business or tradesperson? Getting refunds for faulty items, or trying to find out where your undelivered goods have gone can be frustrating.
This is where Trading standards can help. On these pages you will find information and advice about your consumer rights including how to make complaints, find approved traders and stop unwanted calls and mail.
- Complaints and legal advice
- Advice on making complaints including guidance about reporting under age sales and tips about stopping unwanted calls, email and post.
- Common problems and your rights
- Links to a wide range of Trading standards advice leaflets offering advice about handling a disputes and information about your consumer rights when purchasing goods, services, cars and other products.
- Product alerts and scams
- Information about recent product and food recalls and updates on how to recognise and avoid the latest scams.
- Buy with Confidence scheme
- Find an approved business in East Sussex.
- Neighbourhood help – your local Consumer Champion
- You can get advice on consumer issues from trained local volunteers. Could you help? Find out how to join up.
- The Consumer Support Network for community groups and organisations
- How organisations in East Sussex can help provide consumer advice to residents.
- Who are Trading Standards and what do we do?
- About us and what we can do to help you.
