Complain about a consumer problem

If you need support with making a complaint against a company, the following groups can help.

Consumer direct

Wherever you live in the South East, contact Consumer Direct first for advice about your consumer problem. They will ask Trading Standards to intervene on your behalf if direct action is required.

Visit the Consumer direct website.

Their website contains templates of complaint letters and fact sheets about your consumer rights. This online and telephone advice service is supported by the Department of Trade and Industry.

Rip-off Tip-off

From bogus offers to cowboy builders, if you think someone is trying to rip-off the public then this is the website to report them on. Includes a section about typical cons.

Visit the Rip-off Tip-off website.

East Sussex Trading Standards

For more about our responsibilities and how to contact us, please see our page who are Trading Standards and what do we do?

If you are in dispute

For advice on writing letters of complaint, proving your claim and sueing in county court, see our list of the latest Consumer dispute notices from Trading Standards Central.

Trading Standards in Brighton & Hove

To complain about businesses operating around Brighton & Hove, please contact Brighton & Hove Trading Standards team.