Complaints and legal advice

Where to start

Complain about a consumer problem

How to make a complaint and who to complain to.

Consumer direct

The national telephone and online service for consumer issues. Funded by the Office of Fair Trading.

Advice Guide – consumer affairs from the Citzens Advice Bureau

Know your rights – covers a wide range of topics from your water supply to keeping lost and found goods.

Complaints about selling

Unwanted sales calls and junk mail

Links to free services that can help you to stop receiving junk post and email items as well as unwanted telephone and fax calls.

Doorstep sales and cold calling

Doorstep sellers can be intimidating, our rapid action team could help if you are having problems with insistent tradespeople.

Reporting underage sales

How to report underage sales and information about the age restrictions and penalties in place for a range of goods.

Advertising Standards Authority

Make complaints about misleading advertising or marketing.

Legal advice and court action

Money Claim Online

An online small claims court.

Community Legal Advice

Find out about your legal rights, and legal advisers near you

Advice guide – legal system in England

Information about legal matters from the Citizens Advice Bureau.

Advice guide – legal system in Scotland

If you bought goods or services in Scotland then different procedures will apply.