Schools and academies deal with complaints themselves. These are not the responsibility of the council.
Complaints about schools and academies
Each school and academy has its own complaints procedure which should be available to parents and pupils. The complaints procedure will focus on resolving concerns as early as possible.
Complaints procedures may vary, however they generally include progression through the following stages:
- Stage one: raise your complaint with a staff member (though not the subject of the complaint).
- Stage two: progress your complaint to the head teacher if you are not satisfied with the first response.
- Stage three: progress your complaint to the Chair of Governors.
- Stage four: progress your complaint to the Governing Body's complaints appeal panel.
If your complaint is about the headteacher write to the Governing Body.
If you go through all 3 stages and are not happy with the response, you can write to the Secretary of State for Education about a maintained school, or to the Education Funding Agency about an Academy.
Complaints about further education colleges and other learning providers for young people over 16
Each college or learning provider has its own complaints procedure which should be available to students.
If you are not satisfied with how the college or provider deals with your complaint, you can contact the relevant funding agency which will be listed in the provider's own complaints procedure.