Buy With Confidence scheme

The Buy With Confidence scheme puts consumers in touch with approved traders who have agreed to provide high standards of customer service, including dealing promptly with any complaints.

Any business can apply to join. The list of approved traders runs from builders to wine merchants and from chauffeurs to upholsterers.

Buy With Confidence logo
Buy With Confidence logo

How does it work?

Approved traders are vetted before they join and agree to:

  • ensure that staff are properly trained for their work
  • respond promptly and correctly to customer complaints
  • get Criminal Records Bureau clearance for all staff who carry out work in people's homes.

In addition, Trading Standards will provide a mediation service if there is a dispute that cannot be resolved between the parties concerned.

If you know someone who doesn't have access to the Internet, you can order them a copy of our Buy With Confidence approved trader directory. For more details:

The Buy With Confidence scheme is run by East Sussex County Council Trading Standards.

Give us your feedback

Whether you're a business that is a member of Buy With Confidence or a consumer who has used their services, we want your feedback. Use the forms below to tell us what you think of Buy With Confidence.

Form – buy with confidence consumer feedback

Support with Confidence

We are inviting applications from businesses and individuals to become Approved providers of care and support services.

Support With Confidence logo 200