From July to September 2010, 9,500 transactions or interactions were recorded through this website
If we use the figures provided by SOCITM in Better Connected 2010, these online transactions are likely to have cost the Council just over £3,700. If a similar number of requests for documents, payments, information and newsletters were conducted on the phone, the same number of queries would cost over £30,000 or in a face to face setting, in excess of £78,000.
Maintaining the quality of this website is a key priority for the Web Services Team. We monitor feedback on our site through regular focus groups and usability reviews. We are always interested in hearing feedback on the website and ideas for improvements so if you would like to become a member of a future review group, please send an email to webstaff@eastsussex.gov.uk.
The year overall
Visitors
The average number of visitors to our site between the months of April 2010 and September 2010 remained at about 141,000 per month.
Page views
The number of pages viewed by those visitors per month rose steadily from May to June from 1.1 million views to just over 1.7 million views. In the month of June, the amount of viewers dropped, and rose again from August to September due to the start of school terms.
Seasonal variation across the most popular sections
The outbreak of the heat wave that happened in July this year along with schools finishing summer term leading visitors to visit our Leisure and Tourism pages.
The Education and Learning pages had generated a predicted spike in traffic between August and September in preparation for the school term. Elsewhere, Your Council pages had been gathering attention in the last 6 months due to the new coalition Government and interest in spending cuts.
The job vacancies section has been showing a slight decline since April with the expected dips during the summer holiday and rise heading into September.
What people are searching for on our website
The seasonal variation is also reflected in what people search for on our website each month.
The seasonal variation is also reflected in what people are searching for on our website each month.
April 2010
1. jobs, 2. google, 3. czone, 4. planning, 5. term dates, 6. teaching jobs, 7. buy with confidence, 8. housing, 9. teaching vacancies, 10. council tax, 11. chief executive, 12. schools, 13. trading standards, 14. school admissions, 15. school holidays, 16. lw/630/cm, 17. walks, 18. vacancies, 19. facebook, 20. rights of way
May 2010
1. term dates, 2. jobs, 3. sussex student card, 4. google, 5. walks, 6. camber sands, 7. czone, 8. trading standards, 9. planning, 10. council tax, 11. buy with confidence, 12. dogs, 13. renew, 14. school holidays, 15. hastings, 16. highways, 17. blue badge, 18. housing, 19. money, 20. rye
June 2010
1. czone, 2. jobs, 3. google, 4. parking, 5. planning, 6. council tax, 7. schools, 8. buy with confidence, 9. term dates, 10. camber sands, 11. training, 12. trading standards, 13. highways, 14. maps, 15. teaching jobs, 16. blue badge, 17. supporting people, 18. housing, 19. cabinet, 20. rights of way
July 2010
1. jobs , 2. planning , 3. czone , 4. google , 5. hs/2930/cc , 6. term dates, 7. buy with confidence , 8. schools , 9. council tax , 10. trading standards , 11. camber sands , 12. parking , 13. housing , 14. highways, 15. planning applications , 16. training , 17. blue badges , 18. cuckoo trail, 19. school transport , 20. cycling
August 2010
1. google, 2. jobs, 3. planning, 4. sussex student railcard, 5. czone, 6. term dates, 7. council tax, 8. cuckoo trail, 9. chief executive , 10. trading standards, 11. buy with confidence, 12. portal, 13. gcse results, 14. sussex student card, 15. highways, 16. parking, 17. travel to college, 18. maps, 19. camber sands, 20. walks
September 2010
1. jobs, 2. czone, 3. google, 4. planning, 5. school transport, 6. sussex student railcard , 7. gtp, 8. term dates, 9. local enterprise partnership, 10. housing, 11. schools, 12. sussex student card, 13. buy with confidence, 14. council tax, 15. maps, 16. school admissions, 17. trading standards, 18. admissions, 19. parking, 20. chief executive
Availability – consistent at over 99%
Website weekly performance charts
East Sussex County Council